Privacy Policy
This Privacy Policy describes how Tringo Car Rental Services (“we”, “our”, “us”) collects, uses, stores, processes, and protects personal and sensitive information of users (“you”, “customer”) who visit our website or use our car rental services. By accessing our website, placing a booking, or voluntarily submitting your personal information or documents, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy.
We collect personal information that may include your full name, mobile number, email address, residential address, booking details, pickup and drop locations, rental duration, vehicle preferences, and communication records related to your booking. In order to verify identity, ensure lawful vehicle handover, and comply with regulatory and insurance requirements, we may also collect government-issued identification documents such as a valid Driving Licence, Aadhaar Card, and address proof. Additionally, photographs or videos of the vehicle may be captured at the time of pickup and return for condition verification and record-keeping purposes.
All identity documents and sensitive information are collected strictly for legitimate business purposes, including customer verification, prevention of fraud or misuse, compliance with applicable laws, fulfillment of insurance obligations, and protection of company assets. Submission of such documents is voluntary; however, it may be mandatory to complete booking confirmation or vehicle pickup. By uploading documents, customers provide explicit consent for their use solely for verification, compliance, and security purposes as described in this policy.
Payment transactions on our website are processed securely through authorised third-party payment gateways. We do not store or process complete debit card, credit card, UPI, or banking credentials on our servers. Payment gateways operate independently and follow their own privacy and security standards.
We take reasonable administrative, technical, and organisational measures to safeguard personal and sensitive information against unauthorised access, misuse, alteration, disclosure, or destruction. Access to customer data is strictly limited to authorised personnel who require such access for operational or compliance purposes. While we follow industry-standard security practices, no method of data transmission or storage over the internet can be guaranteed to be completely secure.
Customer information and uploaded documents are retained only for as long as necessary to fulfill the purposes for which they were collected, including completion of bookings, resolution of disputes, handling of traffic challans, settlement of security deposits, and compliance with legal or regulatory obligations. Once verification and compliance requirements are fulfilled, and where permitted by law, documents are deleted, anonymised, or securely archived in accordance with applicable regulations.
We may share customer information only when required and only to the extent necessary, including with authorised payment gateways for transaction processing, insurance providers in the event of claims or incidents, government or law enforcement authorities when legally mandated, and trusted service partners involved in operational aspects of rental fulfilment. We do not sell, rent, trade, or disclose customer personal or sensitive data to third parties for marketing or advertising purposes.
Our website may use cookies or similar technologies to improve functionality, analyse website traffic, enhance user experience, and ensure proper operation of booking features. Users may manage or disable cookies through their browser settings; however, doing so may affect certain features or performance of the website.
Customers have the right to request access to their personal information, request correction of inaccurate or outdated data, or request deletion of personal information, subject to legal, regulatory, and operational requirements. Certain information may be retained where required by law, for dispute resolution, or for enforcement of contractual obligations.
Our website may contain links to third-party websites for informational or operational purposes. We are not responsible for the privacy practices, content, or security of such third-party websites, and users are encouraged to review their respective privacy policies before providing any personal information.
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, operational practices, or service offerings. Any updates will be published on this page, and continued use of the website after such updates constitutes acceptance of the revised policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you may contact us using the details below.
Tringo Car Rental Services
Mumbai, Maharashtra
Phone: +91 76665 60004